Wednesday, July 4, 2007

Saunders Q&A for NCLEX CD bug fix

About two weeks ago, I had trouble running the original CD that came with the latest edition of the Saunders Q & A Review for the NCLEX-RN Examination Edition 3. The problem didn't seem to come from the CD itself, instead, there was an issue with a library file that came with Windows that was incompatible with the CD application.

Whenever I attempted to install the CD, an error message came up that says connection to the data had failed and it kept asking for the CD, which was already inserted into the CD slot. So, I googled to see if anybody else had the same issue and if they had the solution. Unfortunately, I couldn't find any so I had to e-mail Elsevier about it. To my surprise, I got a very prompt answer from them. Keith, one of their technical support agents, was very helpful and he responded quickly to my questions.

To fix the bug, a library file needs to be copied to the Window/systems32 folder. Apparently, in some Windows installations, the latest version of the msvcr80 library file is not updated. This file is used to run some Windows-based applications like the Q&A CD.

If you've encountered the same problem, here's the fix:

1. Download the file MSVCR80.DLL, by clicking here. Save it to your Desktop.
2. Go to the Desktop, right-click on MSVCR80.DLL and click Copy
3. Click Start/Run and type in C:\WINDOWS\system32
4. When the system32 folder opens, right click in the folder's field and
click Paste
5. Re-launch the NCLEX program. If it still won't respond, please
uninstall, restart, and re-install the program.

If you've got other questions for Elsevier, their technical support is available between 7:30 A.M. and 7 P.M. CST, Monday through Friday.

Inside the United States: 1-800-692-9010.
Outside the United States: 0113148728370 ext. 7215
Email questions to technical.support@elsevier.com

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1 comment:

Leon said...

hello. i bought saunders q&a 3rd ed last month and i'm having the same CD ROM/dll issue right now. i followed your instruction on fixing the dll problem but it's still not solved. instead, a new error appeared, "...msvcr80.dll is not a valid windows image. please check this against your installation diskette." i emailed the tech support 2 weeks back but still there's no reply. :(

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